With the aim of providing our customers with a convenient and satisfying shopping experience, as well as helping them better understand the basic terms and conditions related to purchasing and warranty services, Toan Thinh Textile Co., Ltd. respectfully presents our Sales and Warranty Policy. This policy provides detailed and specific information to help customers make informed decisions and feel more confident when working with us. We are committed to continuously making every effort to provide our customers with the best products, services, and overall experience.
1. Quotations
We will provide information about product prices and available payment methods based on the customer’s needs through various communication channels, including our hotline, email, or direct consultation.
If there are any changes to the product price during the quotation period, we will promptly notify the customer so that they can make the most accurate purchasing decision.
In addition, Toan Thinh Textile Co., Ltd. always puts our customers’ interests first and is committed to offering competitive prices to customers who purchase in large quantities, as well as loyal customers.
We therefore offer special pricing policies for these customers to best meet their needs and expectations.
2. Payment
To provide customers with the best possible experience and greater convenience, the company offers a variety of payment methods.
3. Warranty
Returns or exchanges may be accepted in the following cases:
- Problems occur during the ordering or delivery process.
- The product color or size does not match the requirements specified in the order.
- The materials or quantity do not match the requirements specified in the order.
- The product does not match the approved sample or specifications stated in the order.
- The product does not meet the required quality standards.
- The customer retains the warranty certificate or other relevant proof of purchase.
Important Notice:
Customers are kindly requested to carefully and thoroughly inspect the condition of the products before signing the delivery confirmation with the delivery personnel of Toan Thinh Textile Co., Ltd.
If you discover any of the issues mentioned above, please contact one of our company facilities directly or call our hotline at (028) 3861 6316. We are committed to receiving and responding to all inquiries within 24 hours of receiving the returned products or notification of the issue.
Warranty Regulations
Toan Thinh Textile Co., Ltd. provides a 12-month warranty for all products and goods supplied by the company, starting from the date of delivery. This warranty policy is intended to protect our customers’ rights and ensure their satisfaction with our products and services.
Warranty Conditions
- The product must have been delivered according to the customer’s requirements and stored in a dry environment, away from moisture.
- The product must retain its original product label and warranty label, together with the purchase certificate, receipt, or other valid proof of purchase issued by Toan Thinh Textile Co., Ltd.
- The company will provide warranty services during the specified warranty period. However, if the product is damaged due to the buyer’s fault, such as improper storage in a humid environment or deformation caused by improper handling, the buyer will be responsible for the cost of replacement parts or products. Labor costs for warranty services will be waived.
The product must meet all requirements and conditions stated in the delivery record to be eligible for warranty service.
Warranty Period
In the event of a product defect, the company will provide a written proposal outlining the appropriate resolution and assign a warranty service representative within 48 hours of receiving notification of the issue.
If you have any questions regarding our Sales and Warranty Policy, please contact us through the following channels:
Phone: (028) 3861 6316
Mobile: 0903 291 885
Email: phamtoan@thuntoanthinh.vn